Which of the following is a good strategy to use when delivering bad-news messages?

Question

Quizplus · Accepted Answer

Showing that your reasons for the negative decision will benefit the reader in the long run can help soften the blow of bad news and make the message more understandable. It also shows that you are considering the reader's best interest and not just rejecting their request without reason. Avoiding offering an alternative solution for regular customers (A), directly telling readers where they went wrong and what led to the refusal (C), or delivering the message without any explanation or reasoning (D) can come across as insensitive and unprofessional. Emphasizing the main negative point (E) could make the message too harsh and not provide enough context for the reader.

Which of the Following Is a Good Strategy to Use