Which of the following sentences presents the bad news most effectively?
A) To keep our costs low and our prices competitive, we only give refunds for unused merchandise returned within 30 days with a receipt.
B) Without a receipt there is no way we can refund your purchase.
C) You obviously used the product, which means that you cannot receive a refund.
D) Many customers lose their receipts, but we still cannot refund your purchase.
E) We understand that you threw away the receipt because you planned to use the product, but that does not mean we can refund your money.
Correct Answer:
Verified
Q18: A preliminary explanation in a bad-news message
Q19: When writing indirect claim messages, one must
Q20: In a message refusing a request, the
Q21: Which of the following best exemplifies how
Q22: Which of following is the best way
Q24: The most appropriate way to end a
Q25: Which of the following is a good
Q26: Which of the following is the most
Q27: Which of the following is true of
Q28: Which of the following would be the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents