A preliminary explanation in a bad-news message does not cushion the shock of bad news.
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Q13: If you think that your negative news
Q14: Research indicates that negative news is received
Q15: Unlike the other bad-news messages, you should
Q16: The closing in an indirect claim message
Q17: You should write a bad-news message in
Q19: When writing indirect claim messages, one must
Q20: In a message refusing a request, the
Q21: Which of the following best exemplifies how
Q22: Which of following is the best way
Q23: Which of the following sentences presents the
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