In Which of the Following Situations Should One Use the Direct

In which of the following situations should one use the direct order in writing a message?

A) In writing a message that is likely to evoke a neutral response from the reader
B) In writing a message to persuade a client of a business deal of which he/she is not very convinced
C) In writing a message that is likely to evoke a negative response from the reader
D) In writing a message offering an explanation to stakeholders in times of crisis
E) In writing a message informing a customer about the cancellation of a major order