What Is the Advantage of Providing Background Information or Orienting

What is the advantage of providing background information or orienting statements in a routine inquiry?

A) They help make the direct opening question in the message sound demanding or blunt.
B) They help reduce any startling effect that a direct question might have on the reader.
C) They help introduce a reader to the crux of the message immediately.
D) They allow the use of the we-viewpoint.
E) They ensure that the writer is the focal point of the message.