Which of the following is true about external-operational communication?
A) It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business.
B) It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits.
C) It includes the orders and instructions that supervisors give employees, as well as written and oral exchanges among employees about work matters.
D) It includes company reports that employees prepare concerning sales, production, inventories, finance, maintenance, and so on.
E) It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business.

Question

Quizplus · Accepted Answer

External-operational communication refers to all the communication efforts made by a business to sell its products or services to customers. This includes sales letters, emails, ads, tradeshow displays, and customer visits.

Which of the Following Is True About External-Operational Communication