Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies _____.
A) groupthink
B) heckling
C) masking
D) brainstorming
E) bypassing

Question

Quizplus · Accepted Answer

This scenario exemplifies bypassing, which occurs when there is a misunderstanding or miscommunication between two individuals due to differences in their encoding and decoding skills or in their cultural background. In this case, Pedro encoded the message to mean that he expected the report before Rafael left, while Rafael decoded it to mean that he could submit it by midnight. This miscommunication led to bypassing.

Pedro, a Sales Manager, Asks Rafael, One of His New