Josiah has just been hired by a large investment firm. His boss informs him that Fridays are "casual." When Friday comes, Josiah comes to work in jeans and a golf shirt, but all the other males are wearing dress shirts and slacks. This problem in communication is an example of _____.
A) masking
B) bypassing
C) exaggeration
D) heckling
E) brainstorming

Question

Quizplus · Accepted Answer

This problem is an example of bypassing, which occurs when the intended message is not received or understood correctly by the receiver. Josiah's boss intended to convey that Fridays were "casual" in dress, but Josiah misunderstood and dressed too casually for the office culture on Fridays.

Josiah Has Just Been Hired by a Large Investment Firm