Which of the following statements about emotional labor is NOT true?
A) Emotional labor can benefit the organization.
B) Emotional labor can benefit the client.
C) Emotional labor can decrease turnover.
D) Emotional labor can decrease job satisfaction.

Question

Quizplus · Accepted Answer

Emotional labor, which involves managing and sometimes suppressing emotions to fulfill the emotional requirements of a job, can actually increase turnover rather than decrease it. This is because the strain of constantly managing one's emotions in the workplace can lead to burnout, dissatisfaction, and ultimately a higher likelihood of leaving the job.

Which of the Following Statements About Emotional Labor Is NOT