In the context of total quality management, which of the following is one of W. Edwards Deming's "14 points" of quality?
A) Strive for short-term improvement rather than long-term profit.
B) Ensure compliance by inducing fear among those who deviate from process.
C) Allow autonomy and spontaneity.
D) Use numerical quotas regularly.
E) Rely on mass inspection to ensure quality.

Question

Quizplus · Accepted Answer

One of Deming's 14 points is to "drive out fear and create trust so that everyone can work more effectively." Allowing autonomy and spontaneity is one way to increase trust and reduce fear in the workplace. The other options (A, B, D, E) are not part of Deming's 14 points and in fact, go against his philosophy of continuous improvement and quality control.

In the Context of Total Quality Management, Which of the Following