If innovation is the introduction of new goods and services, then quality is
A) the development of the one's products or service.
B) the excellence of one's products or service.
C) the response to consumers.
D) the marketing of new goods.
E) the description of the products or services.

Question

Quizplus · Accepted Answer

Quality refers to the excellence or superiority of a product or service. It involves meeting or exceeding customer expectations through the design, production, and delivery of high-quality goods and services. While innovation involves the introduction of new products and services, quality focuses on ensuring that these offerings are of a high standard.

If Innovation Is the Introduction of New Goods and Services