Which term refers to an organization-wide approach to improving the quality of all the processes that lead to a final product or service?
A) Decentralization strategy
B) Total Quality Management
C) Human Resource Scorecard
D) Organizational restructuring

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a comprehensive approach to quality management that encompasses all aspects of an organization's operations. It involves continuous improvement efforts throughout the entire organization and encourages all employees to participate in the quality improvement process. TQM focuses on customer satisfaction, process improvement, and employee involvement to ensure that the final product or service meets or exceeds customer expectations. Neither decentralization strategy, human resource scorecard, nor organizational restructuring capture the comprehensive approach and focus on quality that is central to TQM.

Which Term Refers to an Organization-Wide Approach to Improving the Quality