Which of the following is the most likely result of customer service training?
A) Increased retention rates
B) Improved literacy skills
C) Enhanced work ethics
D) Improved diversity

Question

Quizplus · Accepted Answer

Customer service training is designed to improve the interaction between service representatives and customers, which can lead to increased customer satisfaction and loyalty. Therefore, the most likely result of customer service training is increased retention rates. Improved literacy skills, enhanced work ethics, and improved diversity may be some of the secondary benefits of customer service training, but they are not the most likely result.

Which of the Following Is the Most Likely Result of Customer