Additional Case 8.4
RightChoice is a computer retailing company. It is very popular with employees because of flexible shifts, rotating job schedules, and the lenient policies regarding time off for family care. This also makes employee cohesiveness very important because sometimes employees will be called to work on days off or pulled off of another job in order to help in a different department. Though this may be a difficulty for a larger business, the atmosphere and benefits that come with such flexibility are appreciated by employees.
The application process includes a brief interview and a short test to determine whether applicants have mastered basic literacy skills. During the most recent hire cycle, RightChoice found that some applicants who desired retail and customer service positions had not mastered basic reading, writing, and arithmetic. In response, RightChoice garnered the assistance of a local community college, along with some middle and upper-level managers in providing training to the new employees to give them the necessary skills in performing their jobs.
After this hire, Lexi, an upper-level manager suggests that the new employee socialization process should consist of a short-term program that explains to the employees their job position and its place in the company, and a tour of the business.
-Refer to Additional Case 8.4.Because of RightChoice's flexible approach to employee scheduling,many workers have changing work schedules and they often help one another in various job operations or work in job rotation.In order to train new employees for this type of working environment,the company should implement:
A) diversity training.
B) cross-functional training.
C) customer service training.
D) 360° feedback.

Question

Quizplus · Accepted Answer

Cross-functional training would be the best option as it would prepare new employees for the flexible approach to work scheduling and job rotations. It would help them to understand the different operations and departments within the company, and enable them to work effectively with colleagues from different teams. This would be particularly important given the need for employees to be able to help each other out in various job operations. Diversity training and customer service training could also be beneficial, but they would not directly address the issue of preparing employees for the flexible work environment. 360° feedback would not be relevant in this context as it is a performance appraisal tool and not a training method.

Additional Case 8.4 RightChoice Is a Computer Retailing Company. It Is Very Popular