Question 1

The training process can be broken into:
A) two phases: assessment and evaluation.
B) three phases: assessment, training, and evaluation.
C) four phases: assessment, design, implementation, and evaluation.
D) five phases: organizational assessment, personal analysis, development, conduct, and evaluation.

Accepted Answer

The answer of The training process can be broken into:
A)...

Question 2

Training is effective only:
A) when it is focused on areas that are controllable by employees.
B) when it is more costly than the problem itself.
C) during times of economic downturn.
D) when company morale is high.

Accepted Answer

Training is most effective when it is focused on areas that employees can control and improve upon. If the areas in question are out of the employees' control or are not related to their job responsibilities, then the training will not have a significant impact on their performance or the success of the company.

Question 3

Which of the following factors is LEAST relevant to a training needs assessment for expatriates at a global firm?
A) Assignment characteristics
B) Cross-cultural differences
C) Worker characteristics
D) Industry standards

Accepted Answer

While industry standards may impact the overall training program or approach, they are typically not as relevant to a needs assessment for expatriates as factors such as assignment characteristics and cross-cultural differences, which directly affect the performance and success of expatriate employees. Worker characteristics are also important to consider, as individual needs, preferences, and competencies can vary greatly among expatriates.

Question 4

An HR professional is reviewing line workers' performance appraisals to determine training needs.This is a(n)________ analysis.
A) organizational
B) task
C) person
D) HR

Accepted Answer

A person analysis in the context of HR and training involves assessing individual employees to determine their training needs based on their performance appraisals. This helps in identifying specific areas where an employee may need improvement or further development.

Question 5

You have been asked to determine what kinds of problems should be addressed in an upcoming training session.You will be performing:
A) a training evaluation.
B) a needs assessment.
C) task management.
D) a training development.

Accepted Answer

Conducting a needs assessment involves identifying the gaps between current and desired performance to determine what issues need to be addressed in training. This step is critical in developing an effective training program that addresses the specific needs of the learners and the organization.

Question 6

How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?

Accepted Answer

The answer of How can an employer determine when training...

Question 7

Which of the following problems could most likely be solved through training? Customer staff who:
A) spend too much time "visiting" with customers on the phone.
B) provide incorrect information to customers.
C) miss calls because the computer answering system hangs up too soon.
D) don't care about the customer.

Accepted Answer

Providing incorrect information to customers is a knowledge-based problem that can be solved through training. The other options are behavioral or technical problems that may require different solutions.

Question 8

When conducting a person analysis,HR would most likely examine ________ to discover patterns of employee deficiencies.
A) the task analysis
B) performance appraisals
C) industry job descriptions
D) customer survey reports

Accepted Answer

Performance appraisals are a reliable source for identifying employee deficiencies. By analyzing past performance evaluations or conducting new ones, HR can determine any patterns or areas where employees may need additional training.

Question 9

Which of the following would most likely improve the chances that employee training will transfer back to the workplace?
A) Using job aids to recall key points
B) Encouraging a flexible work environment
C) Linking training to organizational strategies
D) Requiring team building exercises during sessions

Accepted Answer

The answer of Which of the following would most likely...

Question 10

Profitable firms typically invest more in training than less profitable firms.

Accepted Answer

Profitable firms have more resources to invest in employee development, and they understand the long-term benefits of training for their company's success. On the other hand, less profitable companies may try to cut costs by reducing their spending on employee training.

Question 11

The HR professional conducts a task analysis in order to determine:
A) what knowledge and skills relate to job performance.
B) the immediate and long-term needs for the training.
C) what alternatives are available if training is too costly.
D) how well employees are carrying out the tasks that make up the job.

Accepted Answer

A task analysis is conducted to identify the specific tasks and activities that are required to perform a job. This analysis helps HR professionals to determine the necessary knowledge, skills, and abilities that employees need to complete their job effectively.

Question 12

The training manager and production managers are discussing what type of training would best meet the skill deficiency they have identified among the production workers.This discussion shows that the training process is in the:
A) needs assessment phase of the training cycle.
B) development and conduct phase of the training cycle.
C) evaluation phase of the training cycle.
D) recognition phase of the training cycle.
E) feedback phase of the training cycle.

Accepted Answer

The answer of The training manager and production managers are...

Question 13

Jen is examining the effectiveness and usefulness of a training program.She is in the ________ phase of training.
A) development
B) needs assessment
C) facilitation
D) evaluation

Accepted Answer

Jen is in the evaluation phase of training where she is assessing the effectiveness and usefulness of the training program. The development phase involves creating the training program, the needs assessment phase involves determining the specific training needs, and the facilitation phase involves delivering the training to the participants.

Question 14

Kristy is translating the duties and tasks of a set of jobs into the knowledge,skills,and abilities required to perform the job.This translation effort is part of any:
A) organizational analysis.
B) personal needs analysis.
C) task analysis.
D) HR analysis.

Accepted Answer

Translating duties and tasks into the knowledge, skills, and abilities required to perform the job is part of task analysis. Organizational analysis focuses on the overall structure and design of the organization, personal needs analysis examines the training and development needs of individuals, and HR analysis looks at the human resources needed to achieve organizational goals.

Question 15

Effective training programs are most likely:
A) focused on soft rather than hard skills.
B) outsourced to training specialists.
C) linked to a firm's strategic goals.
D) implemented off-site.

Accepted Answer

Effective training programs should be linked to a firm's strategic goals, as this ensures that the training is tailored to help the organization achieve its objectives. While outsourcing to training specialists can be beneficial, it is not necessarily a requirement for effectiveness. Soft skills and off-site implementation can also be useful, but they are not as essential as alignment with strategic goals.

Question 16

To determine whether a training program will be worth its cost,a business should most likely:
A) weigh the cost of the problem against the cost of eliminating it.
B) focus training on areas such as team-building and diversity.
C) develop an on-the-job training program.
D) implement a classroom training program.

Accepted Answer

To determine the worth of a training program, a business should weigh the cost of the problem against the cost of eliminating it. This involves analyzing the potential benefits and the expected return on investment (ROI) from the training program compared to the costs involved in implementing it. This approach helps to determine whether the training program is a viable solution to the problem and whether its benefits justify the costs. Focusing on areas such as team-building and diversity (B), developing an on-the-job training program (C), or implementing a classroom training program (D) may be effective strategies but are not relevant to determining the worth of a training program.

Question 17

Training costs can be lowered by online training programs and by assigning mentors and coaches to employees.

Accepted Answer

Online training programs can be more cost-effective than traditional in-person training, and assigning mentors and coaches to employees can help them develop skills and knowledge on the job, reducing the need for external training programs.

Question 18

ACE Computers wants to cut training costs but maintain training effectiveness.All of the following would most likely achieve this goal EXCEPT:
A) pairing employees with management mentors for on-the-job training.
B) hiring independent training consultants for short-term programs.
C) implementing online employee training programs.
D) targeting training programs on specific needs.

Accepted Answer

Hiring independent training consultants for short-term programs may be more expensive than other options and may not provide as much long-term benefit as other training methods. The other options listed could be effective in reducing training costs while maintaining effectiveness.

Question 19

Conducting an organizational analysis prior to designing and implementing a training program tells the HR professional the:
A) degree of need for the training.
B) job dimensions for training design.
C) overall support for the training program.
D) knowledge, skills, and abilities to be developed by the training.

Accepted Answer

The answer of Conducting an organizational analysis prior to designing...

Question 20

As part of training assessment,Conway is reviewing a firm's organization's mission,long- and short-term goals,and business environment.Conway is most likely conducting a(n):
A) organizational analysis.
B) task analysis.
C) person analysis.
D) HR analysis.

Accepted Answer

Conway is reviewing the firm's mission, long- and short-term goals, and business environment, which are all part of an organizational analysis. An organizational analysis involves reviewing an organization's overall structure, goals, and environment to determine its current and future needs. Task analysis involves breaking a job down into specific tasks and analyzing the knowledge and skills required for each task. Person analysis involves identifying the knowledge, skills, and abilities of individual employees. HR analysis involves analyzing an organization's human resource function, including recruitment, selection, training, and development.

Quiz 8: Training the Workforce

The training process can be broken into:

Training is effective only:

Which of the following factors is LEAST relevant to a training needs assessment for expatriates at a global firm?

An HR professional is reviewing line workers' performance appraisals to determine training needs.This is a(n) ________ analysis.

You have been asked to determine what kinds of problems should be addressed in an upcoming training session.You will be performing:

How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?

Which of the following problems could most likely be solved through training? Customer staff who:

When conducting a person analysis,HR would most likely examine ________ to discover patterns of employee deficiencies.

Which of the following would most likely improve the chances that employee training will transfer back to the workplace?

Profitable firms typically invest more in training than less profitable firms.

The HR professional conducts a task analysis in order to determine:

The training manager and production managers are discussing what type of training would best meet the skill deficiency they have identified among the production workers.This discussion shows that the training process is in the:

Jen is examining the effectiveness and usefulness of a training program.She is in the ________ phase of training.

Kristy is translating the duties and tasks of a set of jobs into the knowledge,skills,and abilities required to perform the job.This translation effort is part of any:

Effective training programs are most likely:

To determine whether a training program will be worth its cost,a business should most likely:

Training costs can be lowered by online training programs and by assigning mentors and coaches to employees.

ACE Computers wants to cut training costs but maintain training effectiveness.All of the following would most likely achieve this goal EXCEPT:

Conducting an organizational analysis prior to designing and implementing a training program tells the HR professional the:

As part of training assessment,Conway is reviewing a firm's organization's mission,long- and short-term goals,and business environment.Conway is most likely conducting a(n) :