Which of the following is a popular tool used to assess the overall performance of the IS organization,not just the financial impacts?
A) chargeback system
B) business manager satisfaction surveys
C) financial cost-benefit analysis
D) balanced scorecard

Question

Quizplus · Accepted Answer

The balanced scorecard is a popular tool that assesses the overall performance of the IS organization. It goes beyond financial impacts and includes measures of customer satisfaction, internal process efficiency, and organizational learning and growth. Choice A (chargeback system) is a financial management tool that allocates costs to various departments or business units based on their usage of IS resources. Choice B (business manager satisfaction surveys) is a way to gather feedback from stakeholders but only addresses one aspect of IS performance. Choice C (financial cost-benefit analysis) is a financial evaluation technique that focuses on the costs and benefits of a specific project rather than the overall IS organization.

Which of the Following Is a Popular Tool Used to Assess