Which performance metric is not part of the typical balanced scorecard?
A) effective governance model
B) innovation learning
C) customer satisfaction
D) financial performance

Question

Quizplus · Accepted Answer

While effective governance is an important aspect of business performance, it is not typically included in the traditional balanced scorecard framework, which typically focuses on financial, customer, internal process, and employee performance metrics. The other options (B, C, and D) are all common components of a balanced scorecard.

Which Performance Metric Is Not Part of the Typical Balanced