In terms of good phone techniques, when screening calls for others it is important to:
A) only identify oneself.
B) only offer assistance.
C) first identify the organization and then offer assistance.
D) keep one's identity confidential.
E) refuse to connect to the person concerned unless a valid reason is given.

Question

Quizplus · Accepted Answer

It is important to first identify the organization when screening calls for others as this helps establish credibility and professionalism. Offering assistance can come after identifying the organization.

In Terms of Good Phone Techniques, When Screening Calls for Others