When screening a phone call, assistants to busy executives must:
A) courteously ask the purpose of the call.
B) put the caller on hold for extended periods of time.
C) promise a callback from the executive.
D) promptly redirect the call to another assistant.
E) disconnect the call.

Question

Quizplus · Accepted Answer

Courteously asking the purpose of the call allows the assistant to determine if it is urgent or important enough to pass through to the executive. It also helps the assistant to prepare the executive for the call and avoid any surprises. Putting the caller on hold for long periods of time or disconnecting the call can be seen as rude or unprofessional, while promising a callback from the executive may create false expectations or lead to unnecessary delays. Promptly redirecting the call to another assistant may also not be the best approach, as the caller may have specifically requested to speak to the executive.

When Screening a Phone Call, Assistants to Busy Executives Must