In terms of effective phone procedures, when a person initiates a phone conversation, he or she must:
A) dominate the conversation.
B) get to the purpose of the call only after a period of time has elapsed.
C) use the listener's time efficiently by sticking to the point.
D) get the point across even if it requires interrupting the speaker.
E) get the point across even if it requires being discourteous.

Question

Quizplus · Accepted Answer

Using the listener's time efficiently by sticking to the point is the most effective phone procedure. It shows respect for their time and can lead to a productive conversation. The other options are not effective and can lead to misunderstandings or a negative interaction.

In Terms of Effective Phone Procedures, When a Person Initiates