Which of the following is true of writing negative announcements that maintain goodwill?
A) When it is reasonable to expect that the readers would be angered by an indirect presentation, you should write a direct message.
B) You should use negative comments when presenting the news itself.
C) A skillful handling of a negative announcement should involve offering no further help.
D) When making a negative announcement, your fIrst step should be to determine your overall strategy.
E) The ending should involve a negatively worded apology.

Question

Quizplus · Accepted Answer

When making a negative announcement, it is important to determine your overall strategy and approach before beginning to write. This will help you structure your message and convey the news in a way that maintains goodwill. Options A, B, C, and E are incorrect as they either advocate for inappropriate messaging techniques or are just outright false.

Which of the Following Is True of Writing Negative Announcements