A message granting an adjustment should be written in the indirect order.
Correct Answer:
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Q1: If your response to an inquiry mostly
Q2: In a response message with multiple questions,
Q4: In a message granting an adjustment, you
Q5: When delays are routine and expected and
Q6: Internal operational communications are highly casual exchanges
Q7: Depending on the situation, claim messages can
Q8: Even though the basic objective of granting
Q9: When a message is likely to elicit
Q10: A routine inquiry should not open with
Q11: For the sake of conciseness and clarity,
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