Depending on the situation, claim messages can either be written using the direct order or the indirect order.

Question

Quizplus · Accepted Answer

This is true. Claim messages can be written using either the direct order (where the claim or complaint is stated directly at the beginning of the message) or the indirect order (where the writer begins with a review of the positive aspects before stating the complaint or claim).

Depending on the Situation, Claim Messages Can Either Be Written