Internal operational messages are those emails and hard-copy messages written by the employees of a company to suppliers, service organizations, and others outside the company.
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Q7: Depending on the situation, claim messages can
Q8: Even though the basic objective of granting
Q9: When a message is likely to elicit
Q10: A routine inquiry should not open with
Q11: For the sake of conciseness and clarity,
Q13: It is rude to open a response
Q14: The most appropriate ending for a routine
Q15: The opening of a routine inquiry should
Q16: Ending a message with phrases such as
Q17: When writing a general favorable response, you
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