Which of the following claim messages presents its content in the most positive manner? A) It was highly disappointing that we received a broken product. B) I have been a long-standing customer and am not happy with the shabby treatment of my order. C) I expect your company to be more professional in handling my orders henceforth. D) It would be nice if we could get a replacement by the 1^st of January. E) I am not satisfied with the goods you had sent.

Question

Quizplus · Accepted Answer

Choice D presents its message in a polite and friendly tone, using positive language and a clear request for a replacement by a specific date. The other options use negative language, shaming or accusatory language, or make vague demands without suggesting a solution.

Which of the Following Claim Messages Presents Its Content in the Most