The use of words such as mistake, problem, error, damage, loss, and failure:
A) emphasizes the pleasant aspects of a message by bringing in the contrast.
B) puts the reader in the right state of mind.
C) is considered unethical in business communication.
D) is highly destructive of goodwill.
E) emphasizes on the self-centered view of the reader.

Question

Quizplus · Accepted Answer

Using negative words like mistake, problem, error, damage, loss, and failure tends to create a negative impression and can harm the goodwill between the sender and the receiver of the message.

The Use of Words Such as Mistake, Problem, Error, Damage