The use of negative words:
A) emphasizes the pleasant aspects of a message by bringing in the contrast.
B) greatly enhances your chances of achieving your message goals.
C) builds goodwill with the reader.
D) stirs up a reader's resistance to a message's goal.
E) is considered unethical in business communication.

Question

Quizplus · Accepted Answer

The use of negative words can stir up a reader's resistance to a message's goal, as negativity can create a defensive response and make the reader less receptive to the message. It is generally best to focus on positive language and solutions.

The Use of Negative Words