A sure way to gain goodwill is for the writer to do a little bit more than he needs to do for his reader. The best way to do this is by:
A) writing concise messages with only the barest essentials.
B) being brusque and giving the message a hurried treatment.
C) providing blunt responses to negative messages.
D) personalizing the message according to the audience.
E) using rubber stamps that is relevant to the situation.

Question

Quizplus · Accepted Answer

Personalizing the message according to the audience shows that the writer has taken the time to understand and cater to the reader's specific needs or interests, which can leave a positive impression and build goodwill. The other choices (A, B, C, and E) do not demonstrate going above and beyond for the reader and may even come across as unprofessional or uncaring.

A Sure Way to Gain Goodwill Is for the Writer