Which of the following is an example of external-operational communication?
A) Discussions that senior management holds to determine the goals and processes of the business
B) The orders and instructions that supervisors give employees about dealing with angry customers
C) Advertisements that companies put up on their websites for the general public
D) The reports that employees prepare concerning sales, production, inventories, finance and maintenance
E) The messages that employees write to their supervisors regarding the progress of their work

Question

Quizplus · Accepted Answer

External-operational communication refers to communication between the organization and entities outside the organization, such as customers, suppliers, or the general public. Advertisements on a company's website are one form of this type of communication.

Which of the Following Is an Example of External-Operational Communication