Clara tested positive for the AIDS virus. She responded to the test results by insisting that they were wrong because something that horrible could never happen to her. Clara is probably in the ____ step of the crisis management process.

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Clara is likely in the first step of the crisis management process, which involves denial. Her insistence that the test results are wrong because something that horrible could never happen to her is a classic example of denial, a common initial reaction to traumatic or unexpected news.

Clara Tested Positive for the AIDS Virus