In the _______________ phase of a customer relationship, CRM account management and customer service and support tools help keep customers happy by supporting superior service from a responsive networked team of sales and service specialists and business partners.
A) acquire
B) enhance
C) retain
D) all of the choices are correct.
Correct Answer:
Verified
Q39: EDI automatically tracks inventory changes; triggers orders,
Q40: It costs _ to sell to a
Q41: According to the text, common wisdom holds
Q42: In the _ phase of a customer
Q43: According to the text, common wisdom holds
Q45: Enterprise resource planning is recognized as a
Q46: Of the typical costs associated with implementing
Q47: A(n) _ CRM provides all users with
Q48: _ is the technological backbone of e-business,
Q49: Enterprise resource planning software for a manufacturing
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