Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except:
A) people move from farms to cities
B) consumers became mobile
C) supermarkets and department stores proliferated
D) customer relationship management systems were developed
E) the Internet grew rapidly

Question

Quizplus · Accepted Answer

Customer relationship management systems were developed to make customer relationships more personalized and efficient, not more impersonal. Choices A, B, C, and E all contributed to the growth of impersonal customer relationships.

Over Time, the Customer Relationship with Vendors Has Become More