The optimal result of an organization's CRM efforts is to maximize the number of high-value repeat customers while minimizing customer churn.

Name: The optimal result of an organization's CRM efforts is to maximize the number of high-value repeat customers while minimizing customer churn.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The statement is true as the ultimate goal of CRM is to retain high-value customers and prevent the loss of customers, which is known as customer churn.

The Optimal Result of an Organization's CRM Efforts Is to Maximize