Question 1

Differentiation occurs in the later stages of conflict.

Accepted Answer

False

Question 2

Procedural conflict refers to differences between individuals with regard to the approach they wish to take in attempting to reach a goal.

Accepted Answer

Procedural conflict occurs when individuals have different ideas about how to achieve a goal, rather than a disagreement about the goal itself.

Question 3

Conflict involves interdependent individuals with perceived incompatible differences.

Accepted Answer

This is the definition of conflict, where individuals depend on each other but have perceived differences that are incompatible.

Question 4

Face saving can make conflicts less threatening.

Accepted Answer

Face-saving refers to the efforts made by individuals or groups to maintain their positive self-image in front of others. When conflicts arise, if face-saving measures are taken, they can help to reduce the threat to the ego of those involved in the conflict, thus making the conflict less threatening.

Question 5

Fisher and Ury contend that tradition is not an objective criteria in conflict negotiation.

Accepted Answer

The answer of Fisher and Ury contend that tradition is...

Question 6

The content dimension of communication refers to the participants' perceptions of their connection to one another.

Accepted Answer

The content dimension of communication refers to the information or the message being communicated, not the participants' perceptions of their connection. The latter is referred to as the relational dimension.

Question 7

Interpersonal conflict refers to the discord that occurs within an individual.

Accepted Answer

Interpersonal conflict refers to the discord that occurs between individuals, not within an individual.

Question 8

A personality clash is another way of describing substantive conflict.

Accepted Answer

A personality clash is a type of interpersonal conflict, not substantive conflict, which involves disagreements over tasks or issues.

Question 9

When we say conflict is a struggle, we mean it:
A) Involves opposition
B) Should be avoided
C) Is interactive
D) Is stressful
E) None of the above

Accepted Answer

Conflict involves opposition, which is the essence of the struggle. It requires two or more parties to have differing opinions, views, or interests that are incompatible, leading to a struggle to resolve or reconcile them. Conflict is not something that should be necessarily avoided, as it can lead to positive outcomes such as growth, learning, and innovation. Conflict is interactive, meaning that it involves communication, negotiation, and compromise between parties. Conflict can be stressful, but it is not the defining characteristic of a struggle.

Question 10

To identify interests behind a position, it is useful to look at the basic concerns that motivate people.

Accepted Answer

Yes, it is true. Identifying interests is easier when we understand the basic concerns that drive people towards a particular position.

Question 11

When a leader says to a follower in a frustrated tone of voice, "You never seem to do what I tell you to do," this illustrates:
A) A conflict regarding values
B) A personality clash
C) Separating people from the problem
D) Using objective criteria
E) Relationship dimension of messages

Accepted Answer

The statement made by the leader in a frustrated tone of voice reflects more on the relationship dimension of the message rather than any conflict regarding values, personality clash, separating people from the problem, or using objective criteria. The leader seems to be expressing their frustration with the follower, which signals a lack of cooperation or communication between them. It highlights a breakdown in the relationship, which is an interpersonal issue rather than a technical one.

Question 12

Relational conflicts are usually overt.

Accepted Answer

The answer of Relational conflicts are usually overt....

Question 13

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?
A) Perceived struggle
B) Incompatible differences
C) Hurt feelings
D) Interdependence
E) Esteem needs

Accepted Answer

This question reflects the aspect of interdependence, which refers to the extent to which individuals in a relationship are mutually reliant on one another. In this case, the question reflects the individual's desire to have a certain level of influence in the relationship, indicating that they recognize the interdependence present and are considering how to navigate that dynamic.

Question 14

The most preferred style of conflict is compromise.

Accepted Answer

The most preferred style of conflict can vary depending on the context and individuals involved. While compromise is a common approach, others may prefer collaboration, avoidance, competition, or accommodation. Preferences can differ based on personal, cultural, or situational factors.

Question 15

Interests represent our stand or perspective on a particular issue.

Accepted Answer

The answer of Interests represent our stand or perspective on...

Question 16

A disagreement about choosing how to divide sales territories is a procedural conflict.

Accepted Answer

A disagreement about how to divide sales territories is related to the process or procedure of sales territory allocation, making it a procedural conflict.

Question 17

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)
A) interactive process, obstacles
B) felt struggle, incompatible differences
C) inevitable disruption, stress
D) uncomfortable outcome, opposition
E) arousal of negative feelings, challenges

Accepted Answer

Wilmot and Hocker (2011) define conflict as a felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals or over differences in desires for control, status, and connectedness. Option B accurately reflects this definition. The other options do not fully capture the concept of conflict as described in the quote.

Question 18

Emotions associated with conflict include loneliness and sadness.

Accepted Answer

Emotions such as anger, frustration, fear, and resentment are commonly associated with conflict, but loneliness and sadness can also be felt as a result of conflict.

Question 19

Professional standards are an example of an objective criterion in principled negotiation.

Accepted Answer

Professional standards, such as ethical guidelines and industry regulations, provide an external and objective framework for decision-making in principled negotiation.

Question 20

The competition style of conflict is seldom useful.

Accepted Answer

The competition style of conflict can be useful in situations where quick, decisive action is needed, or when standing firm on important issues is necessary.

Quiz 10: Handling Conflict