Which of the following is an example of a process that is in control but does not have capability?
A)A university builds new dormitories that most students give a high ranking of 5.7 out of 6 for the best place to live in the Washington,DC,area.However,very few students actually choose to live in the new dormitories when school starts.
B)A university builds new dormitories that students give a low ranking of 1.4 out of 6 for the best place to live in the Washington,DC,area.Therefore,very few students actually choose to live in the new dormitories.
C)A university builds new dormitories that are plagued with problems.Average rankings from students of the new dormitories range from 1 to 6 out of a possible 7.
D)None of the above

Question

Quizplus · Accepted Answer

In this scenario, the process of building the dormitories is in control as most students give a high ranking of 5.7 out of 6 for the best place to live in the Washington, DC, area. However, the process does not have capability as very few students actually choose to live in the new dormitories when school starts. This indicates that although the process is stable (in control), it is not meeting the customer's needs or expectations (lack of capability).

Which of the Following Is an Example of a Process