A bank is interested in improving the time it takes to complete transactions at teller windows.The goal is to have no transaction take more than 5 minutes.What name do we give the quantity "5 minutes"?
A)The upper control limit
B)The upper tolerance limit
C)The upper specification limit
D)The upper capability limit

Question

Quizplus · Accepted Answer

The quantity "5 minutes" represents the upper specification limit, as it is the maximum time allowed for a transaction to be completed according to the bank's goal. The upper control limit and upper capability limit would be used in statistical process control, while the upper tolerance limit is typically used in quality assurance and defines the maximum acceptable deviation from a specified value.

A Bank Is Interested in Improving the Time It Takes