A customer service agent who is more interested in obtaining a customer's Social Security number rather than helping them resolve a particular issue has a bureaucratic personality.

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A bureaucratic personality is characterized by a focus on rules, regulations, procedures, and protocols rather than on people and their needs. A customer service agent who is more focused on obtaining a customer's Social Security number, which is a required procedure, than on helping them resolve an issue, which is the customer's need, demonstrates a bureaucratic personality.

A Customer Service Agent Who Is More Interested in Obtaining