One of the four defining characteristics of McDonaldization is predictability. What does predictability refer to here?
A) The ability to predict the future growth of the company
B) The ability to predict one's experience across different settings
C) The ability to predict where the product will spread
D) The ability to predict who will buy the product

Question

Quizplus · Accepted Answer

Predictability refers to the ability to predict one's experience across different settings. In a McDonaldized system, products and experiences are standardized and uniform, so customers can expect the same thing every time they visit a McDonaldized institution, whether it's a McDonald's restaurant or a hospital.

One of the Four Defining Characteristics of McDonaldization Is Predictability