To establish a CRM program it is important to know that all customers want:
A)A deal.
B)A rebate if the delivery is late.
C)High quality,low price and on-time delivery.
D)Anything they can get cheap.
E)The very best regardless of the price.

Question

Quizplus · Accepted Answer

While some customers may be attracted by deals or low prices, the majority are looking for high quality products or services, delivered on time. Therefore, it is important to focus on meeting these expectations in order to establish a successful CRM program.

To Establish a CRM Program It Is Important to Know