Ingrid is the new COO of a large hotel chain.After assessing the hotel chain's operations,she drew up a proposal of needed changes for management,including how those changes would affect the hotel and its employees,new job responsibilities,new performance measures,and the training that would be required.Ingrid is using her _______________ to help the hotel's management have a better understanding of the impact the changes.
A)human skills
B)technical skills
C)conceptual skills
D)analytical skills
E)Interpersonal skills

Question

Ingrid is the new COO of a large hotel chain.After assessing the hotel chain's operations,she drew up a proposal of needed changes for management,including how those changes would affect the hotel and its employees,new job responsibilities,new performance measures,and the training that would be required.Ingrid is using her  _______________ to help the hotel's management have a better understanding of the impact the changes.
A)human skills
B)technical skills
C)conceptual skills
D)analytical skills
E)Interpersonal skills

Quizplus · Accepted Answer

Ingrid is using her conceptual skills to understand the overall impact of changes on the hotel and employees. Conceptual skills involve the ability to think creatively and understand complex situations. Ingrid is using this skill to develop and communicate a proposal for change to the hotel's management.

Ingrid Is the New COO of a Large Hotel Chain