The manager of the Silver Sands Hotel noticed a tremendous decrease in the number of convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms. Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff. In this scenario, to try and solve the problem, the manager should have first tried to
A)generate alternate solutions.
B)hire more qualified employees.
C)identify the problem.
D)reduce the price of all products.
E)spend more on marketing and advertisement.

Question

Quizplus · Accepted Answer

The manager should have first identified the root cause of the decrease in convention bookings before implementing any solution. In this case, it was poor service from the cleaning staff, which should have been addressed instead of redecorating the meeting rooms. Identifying the problem would lead to a more effective solution. Option A (generate alternate solutions) may be done after identifying the problem, and options B (hire more qualified employees), D (reduce the price of all products), and E (spend more on marketing and advertisement) may not address the root cause of the problem.

The Manager of the Silver Sands Hotel Noticed a Tremendous