The critical-incident technique is a behaviour-based approach that can reduce the influence of recency bias on evaluations.

Question

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The critical-incident technique involves focusing on specific examples of behavior to evaluate performance, rather than relying on more general impressions. By doing so, it can help reduce the impact of recency bias, which can be particularly important in performance evaluations where recent performance may be given undue weight.

The Critical-Incident Technique Is a Behaviour-Based Approach That Can Reduce