In utilizing an engineering approach to compare desired and actual performance, a manager will ___.
A) use the organization's objectives as a benchmark
B) use standards set scientifically through such methods as time and motion studies
C) use present performance as a benchmark
D) use performance achievements of other organizations as a benchmark
E) use previous performance as a benchmark

Question

Quizplus · Accepted Answer

Utilizing an engineering approach involves using scientific methods to set standards, such as time and motion studies, which can be used as benchmarks for comparing desired and actual performance. Using the organization's objectives, present performance, or performance achievements of other organizations may not provide as objective and measurable benchmarks as those set through scientific analysis. Therefore, option B is the best choice.

In Utilizing an Engineering Approach to Compare Desired and Actual