Suppose that in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found that actual performance was greater than the standard, the manager should ___.
A) take no corrective action
B) take corrective action to bring performance results in line with the standard
C) take action to understand why actual results exceeded the standard
D) defer action until the next quarter's reports are in and a trend is established
E) keep the information to himself/herself

Question

Quizplus · Accepted Answer

The manager should take action to understand why actual results exceeded the standard. This will help the manager to identify any areas where the department can improve its performance even further.

Suppose That in Reviewing a Quarterly Report of a Department's