Mary is very concerned with worker morale, and she frequently surveys employees to determine their level of job satisfaction. She feels that people really want to work, to take more responsibility, and to make a contribution. Her approach reflects application of scientific management principles in the workplace.

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Mary's concern with worker morale and use of employee surveys to determine job satisfaction suggests a human relations approach, which emphasizes the importance of employee needs and motivation, rather than the scientific management principles of efficiency, standardization, and Taylorism.

Mary Is Very Concerned with Worker Morale, and She Frequently