Taylor is the new COO of a large hotel chain. After assessing the hotel chain's operations, she drew up a proposal of needed changes for management, including how those changes would affect the hotel and its employees, new job responsibilities, new performance measures, and the training that would be required. Taylor is using her ___ to help the hotel's management have a better understanding of the impact the changes.
A) human skills
B) technical skills
C) conceptual skills
D) analytical skills
E) interpersonal skills

Question

Quizplus · Accepted Answer

Taylor is using her conceptual skills to see the big picture and understand how the changes will impact the hotel and its employees. Conceptual skills involve the ability to understand abstract ideas, think critically, and see how different parts of an organization fit together.

Taylor Is the New COO of a Large Hotel Chain