To establish a CRM program it is important to know that all customers want
A) a deal
B) a rebate if the delivery is late
C) high quality, low price and on-time delivery
D) anything they can get cheap
E) the very best regardless of the price

Question

Quizplus · Accepted Answer

Studies show that customers value high quality, low prices, and on-time delivery the most when it comes to the products or services they purchase. While deals and discounts can be appealing, they are not always the most important factor in creating loyal customers. Therefore, it is important to prioritize these three factors when establishing a CRM program.

To Establish a CRM Program It Is Important to Know