Companies that have a(n) ___ mindset use customer feedback to fix or address any problems there might be with the product/service.
A) statistical quality
B) ISO certification
C) Six Sigma
D) total quality management
E) outgrowth

Question

Quizplus · Accepted Answer

"Total quality management" is a business approach that prioritizes continuous improvement and customer satisfaction. It involves using customer feedback to identify and address areas for improvement in the product or service, making it the best fit for the definition given in the question. The other choices listed are specific quality management methodologies or certifications that may or may not prioritize customer feedback as a primary factor.

Companies That Have A(n) ___ Mindset Use Customer Feedback to Fix