The term total quality management is used to describe the process of ___.
A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility
B) managing with an organization-wide commitment to continuous improvement, product quality, and customer needs
C) reducing the need for quality inspections by training employees to be quality conscious
D) producing holistic work environments
E) designing and manufacturing quality products

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management philosophy that aims to involve all employees in the organization in a continuous process of quality improvement. TQM involves a commitment to improving all aspects of an organization's operations, including product quality, customer service, and employee involvement. It is an organization-wide approach to quality that involves everyone in the organization, from top management to front-line employees. TQM is not just about training managers or reducing the need for quality inspections, but rather a holistic approach to managing an organization with a focus on continuous improvement and meeting customer needs.

The Term Total Quality Management Is Used to Describe the Process