Total quality management is a result of the work originally done by
A) Harry Truman.
B) Peter Drucker.
C) Herman Franks.
D) W. Edwards Deming.
E) Stephen Covey.

Question

Quizplus · Accepted Answer

Total quality management is a management philosophy that emphasizes continuous improvement in all aspects of an organization. The work originally done by W. Edwards Deming, an American statistician and management consultant, laid the foundation for total quality management concepts and principles. Deming's approach to quality management emphasized statistical analysis, teamwork, and employee involvement. His ideas gained popularity in Japan in the 1950s and 1960s and played a significant role in the nation's post-war economic transformation.

Total Quality Management Is a Result of the Work Originally